IT Grievance Redressal

Grievance Redressal Mechanism

We are committed to addressing and resolving user grievances in accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

If you have any concerns or grievances related to content hosted on this platform, including but not limited to:

• Violation of any legal rights (including copyright, trademark, privacy, etc.)
• Offensive or harmful content
• Misuse of personal data
• Cybersecurity concerns
• Non-compliance with the IT Act or relevant rules

You may submit a formal complaint to our Grievance Officer using the contact details below.

Grievance Officer Contact Details

Name: Vakil Khan

Designation: Grievance Officer

Email: grievance@gostops.com

Address: goSTOPS Delhi, Gate no 3, 4/23-B, Asaf Ali Rd, opp. Metro Station, Chatta lal Miya, Delhi Gate, Daryaganj, New Delhi, Delhi, 110002

How to Submit a Grievance

To ensure timely resolution, please include the following details in your complaint:

1. Full Name
2. Contact Information (Email and Phone Number)
3. Nature of the Grievance
4. Details of the Content in Question (URL/link, description, screenshots if applicable)
5. Reason for Complaint
6. Supporting Documents, if any
7. Declaration stating that the information provided is accurate and you are the rightful claimant

Grievance Redressal Timeline

As per the applicable law, we aim to acknowledge your grievance within 24 hours and resolve it within 15 working days from the date of receipt.

This grievance mechanism is in accordance with Rule 3(2)(a) and Rule 3(2)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.