Activity Terms & Conditions

Introduction

GOSTOPS HOSPITALITY PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, registered with the Ministry of Corporate Affairs under the registration number U55100DL2019PTC348075, having its registered office in India and holding PAN: AAHCG7595A (hereinafter referred to as "goSTOPS"), facilitates travel and accommodation booking services through its online platform (hereinafter, the "Platform").

goSTOPS Hospitality Private Limited ("goSTOPS") operates and manages an online platform (the "Platform") through its official website, which facilitates the discovery, registration, and booking of community-based activities, curated experiences, and related services (collectively, the "Experience Services").

These Terms and Conditions govern the legal relationship between goSTOPS and any individual or entity ("Customer" or "User") that accesses or utilizes the Platform for the purpose of engaging in Experience Services.

goSTOPS is duly registered as a hospitality and experience Service Provider and adheres to all applicable legal, regulatory, and operational standards governing event-based, recreational, and community engagement services in India.

For inquiries, goSTOPS can be contacted at:

Email: experiences@gostops.com

Telephone: +91 80621 90405

All experiential activities undertaken/conducted through goSTOPS are subject to the terms outlined herein.

1. Overview

By booking or registering for any community-based activity, local experience, or related event ("Experiences") via the official platform operated by goSTOPS Hospitality Private Limited ("goSTOPS"), the Customer expressly enters into a contractual relationship with goSTOPS, governed by these Terms and Conditions.

The Customer affirms and warrants that:

They are acting in a personal capacity and not on behalf of, or in connection with, any commercial enterprise, association, or legal entity; and
They possess the requisite legal capacity to enter into binding agreements under applicable law, including but not limited to being of legal age and sound mind.

Prior to confirming participation in any Experience, the Customer is obligated to review and accept these Terms and any additional policies or activity-specific conditions, which may include but are not limited to eligibility criteria, health and safety requirements, behavioral expectations, cancellation procedures, and pricing supplements.

goSTOPS reserves the right, at its sole discretion, to amend or revise these Terms in whole or in part at any time. The version of the Terms in effect at the time of booking shall be deemed applicable to that reservation. Customers are encouraged to review the Terms periodically to remain informed of any changes.

It is solely the Customer's responsibility to ensure the availability and functionality of the technical means required to access and interact with the Platform, including but not limited to devices, software, and internet connectivity, in order to successfully complete bookings and receive related notifications.

2. Services Offered

2.1 "Service Provider" or "Agency" Services

goSTOPS may, at its discretion, display or facilitate access to events, experiences, workshops, or community-based activities ("Service Provider Services") that are offered and operated by third-party providers ("Partners"). Such listings may appear on the goSTOPS Platform but are provided exclusively by the relevant Service Provider under their own terms and conditions.

By choosing to book or participate in any event and experience, the Customer acknowledges and agrees that:

The contractual relationship exists solely between the Customer and the respective Service Provider;
goSTOPS shall not be deemed a party to such agreements and assumes no responsibility for the performance, quality, legality, or accuracy of Service Provider Services;
The Partner's terms, including but not limited to rules of participation, payment obligations, cancellation policies, and liability disclaimers, shall govern the booking and delivery of said services.

Customers are required to carefully review, understand, and accept the applicable Service Provider terms prior to confirming any reservation. Any dispute, request for refund, or issue related to a Service Provider's services must be addressed directly with the Service Provider in accordance with their policies.

goSTOPS expressly disclaims any liability arising out of or relating to the use of Service Provider services, including but not limited to service interruptions, modifications, or cancellations imposed by the Partner.

3. Age and Authority to Contract

By accessing the Platform or placing a booking, the Customer confirms that they are at least eighteen (18) years of age and possess the legal capacity to enter into a binding agreement on their own behalf or for any other party for whom they are making a reservation.

4. Binding Nature of Booking

Only those Experience Services that are expressly confirmed in writing through the digital Booking Confirmation Page on the goSTOPS Platform, and for which full payment has been successfully received, shall constitute binding contractual obligations between goSTOPS and the Customer.

Any prior verbal assurances, marketing content, or promotional materials not expressly incorporated into the digital booking confirmation shall be deemed informational only and shall not form part of the contractual agreement between the parties.

5. Role of goSTOPS

goSTOPS acts solely as a facilitator of travel and accommodation services rendered by third-party providers and independent Suppliers, including tour operators, transportation services, and hospitality partners. The contractual relationship for service fulfillment exists directly between the Customer and the Supplier.

However, these Terms shall govern the Customer's use of the Platform and their interactions with goSTOPS.

6. Reservation Process

6.1 Reservation of goSTOPS Services

Customers may book services through the official goSTOPS Platform or affiliated Service Provider websites by following the designated booking process.

The reservation process for Experience Services offered via the goSTOPS Platform shall consist of the following steps:

Step 1: The Customer initiates a search by entering relevant criteria, including desired destination, preferred Experience type, activity category, date, and any applicable add-on services.
Step 2: The Customer selects a specific Experience, with the option to include one or more Complementary Services, if available.
Step 3: The Platform displays a summary of the selected Experience, including: type and nature of the event or activity, duration, participant capacity, and any included benefits; applicable fees, inclusive of taxes and charges; special Conditions attached to the Experience, including cancellation policies, eligibility criteria, conduct requirements, and participation terms.
Step 4: The Customer is prompted to review the reservation summary and provide personal information necessary to complete the booking. Customers may either log into an existing user account or proceed as guests by furnishing the requisite details.
Step 5: The Customer finalizes the booking by entering valid payment information (if prepayment is required), and reviewing and expressly accepting the General Terms and Conditions as well as any Experience-specific Special Conditions.
Step 6: Upon successful processing of the reservation request and, where applicable, payment confirmation, goSTOPS and/or the Experience Supplier shall issue a formal acceptance of the booking.
Step 7: A confirmation email will be sent to the Customer containing a summary of the Experience reserved, total amount paid or payable, applicable terms, and instructions for post-booking support or inquiries.

All Experience reservations are deemed binding and confirmed once the Customer selects the "Finalize Your Reservation" button—either "Pay" for prepaid Experiences or "Confirm" for deferred payment options.

6.2 Reservation of Service Provider / Agency Services

goSTOPS collaborates with third-party Service Provider websites to provide additional booking options. Reservations made through Service provider platforms are directly governed by the terms and conditions of the respective Partner.

The Service provider reservation process follows these steps:

Step 1: Selecting an experience, travel date, and number of participants.
Step 2: Reviewing service details and pricing.
Step 3: Completing payment and receiving a Booking Confirmation.
Step 4: If booking is made within 18 hours of the scheduled experience, confirmation is subject to availability. If unavailable, a full refund will be processed within 48 hours.

7. Supplier's Right to Deny Service

7.1 Compliance with Service Eligibility

Customers must review and comply with all eligibility criteria specified by the Supplier, including but not limited to age restrictions, health conditions, and participation requirements.

7.2 Refunds in Case of Service Denial

No refunds shall be issued in cases where:

The Customer fails to meet eligibility criteria.
The Supplier denies service due to misconduct or late arrival.

7.3 Minimum Participant Requirement

Certain experiences require a minimum number of participants (e.g., 2, 3, 4 or 5 persons). If this threshold is not met, the Supplier reserves the right to cancel the booking.

Customers will receive prior notice in such cases.
A full refund will be issued within 5 to 7 business days if the experience is canceled due to minimum participant requirements.

8. Cancellation or Modification of a Reservation

8.1 General Policy: Unless expressly stated otherwise in the applicable Special Conditions of the selected Experience or Community-based Service, all reservations are deemed non-refundable upon confirmation. Customers acknowledge that such reservations pertain to services scheduled for a specific date or period, and therefore do not fall within the scope of statutory withdrawal rights available under general consumer protection laws.

The cancellation and modification options available for each booking are determined exclusively by the Special Conditions associated with the respective Experience. Customers are required to review and understand these terms prior to finalizing their reservation.

8.2 Cancellation and Modification Restrictions:

Prepaid reservations for Experiences and related Complementary Services are considered final, non-refundable, and non-modifiable. Any deposits or prepayments shall not be refunded under any circumstances unless explicitly permitted under the Special Conditions accompanying the booking.
Where cancellation rights are provided, the Customer may cancel the booking using the "Consult or Cancel Your Reservation" feature accessible on the goSTOPS Platform.
Modifications to an existing reservation—such as changes to participant information, experience dates, or selected services—may only be permitted if clearly authorized by the relevant Special Conditions. Such requests must be addressed directly to the corresponding Property or Experience Supplier using the contact information provided in the reservation confirmation email.

9. Cancellation and Refund Policy

9.1 Standard Cancellation Terms

Customers may cancel an experience free of charge up to 24 hours prior to the scheduled time.
No refunds shall be provided for cancellations made within 24 hours of the scheduled experience.

9.2 Supplier-Initiated Cancellations

If a Supplier cancels an experience due to weather conditions, safety concerns, or operational reasons, the Customer shall be entitled to:

A full refund, or
A rescheduled experience, subject to availability and the Supplier's policies.

9.3 No-Show Policy

No refunds or rescheduling shall be granted for no-shows, where the Customer fails to attend the booked experience.

9.4 Refund Processing

Where applicable, refunds shall be:

Initiated within 48 hours of cancellation confirmation, and
Processed within 5 to 7 business days, depending on the payment method and banking timelines.

10. Service Relationship and Confirmation Policy

goSTOPS Hospitality Private Limited ("goSTOPS") operates under a hybrid service model in which it provides brand licensing, operational expertise, and platform-based technology solutions to support the delivery of hospitality, community events, and curated experience services.

In this capacity, goSTOPS acts as a facilitator. It may not be the direct Service Provider for all Experiences hosted via the Platform. Accordingly, Customers acknowledge and agree that goSTOPS shall not be held liable for any deficiencies, service disruptions, or performance-related shortcomings directly attributable to the participating Properties or independent third-party Suppliers.

10.1 Experience Confirmation and Supplier Communication:

For Experiences that do not require a minimum participant threshold, the Customer's booking shall be deemed immediately confirmed upon successful completion of payment through the Platform.
The Customer shall receive the contact details of the corresponding Property or third-party Supplier no later than twenty-four (24) hours prior to the scheduled start of the Experience.

11. Customer Obligations and Responsibilities

11.1 Selection of Services: The Customer is solely responsible for selecting experiences, events, or community-based activities offered on the goSTOPS Platform and ensuring that such Services align with their personal interests, health, capabilities, and preferences.

11.2 Accuracy of Personal Information: Customers must provide complete, accurate, and truthful information when creating or updating a user account on the goSTOPS Platform, and when registering or booking participation in any Experience.

11.3 Compliance with Platform Terms: The Customer agrees to use the goSTOPS Platform and all associated Experience Services in accordance with applicable laws, venue-specific rules, and these General Terms and Conditions. Any misuse or breach may result in exclusion from the event, financial liability, or legal action.

11.4 Booking and Payment Requirements: The Customer shall complete all necessary booking formalities, including payment of fees and agreement to any applicable Special Conditions specific to the event or activity.

11.5 Conduct During Community Events and Experiences: While participating in any Experience, the Customer must adhere to the following rules:

Respectful Conduct: Customers must behave respectfully toward facilitators, guides, fellow participants, and host communities. Disruptive, aggressive, or harmful behavior is strictly prohibited.
Prohibited Items: Consumption of alcohol, drugs, or external food/beverages during events is strictly subject to the event host's approval and may be regulated by venue or local policy.
Safety Compliance: Customers must follow the safety instructions provided by event organizers or representatives.
Public Decorum: Acts contrary to public order or that negatively affect the environment, community, or others' experience may result in immediate exclusion without refund.
Minor Participants: Individuals under the legal age of majority must be accompanied by a legally authorized adult who may be asked to produce consent documentation.
Technology Use: Any misuse of digital infrastructure or shared content without authorization is prohibited.

11.6 Damage and Liability: The Customer is liable for any damage to property, equipment, or harm to personnel or fellow participants that arises from their actions or negligence during an Experience.

12. Customer Responsibilities

12.1 Timely Arrival

The Customer must ensure timely arrival at the designated meeting location for booked experiences, check-ins, or activities.

12.2 Compliance with Local Laws

The Customer must comply with all local laws, rules, and regulations, including but not limited to:

Dress codes, where applicable.
Prohibited or restricted items, as outlined by the Property or experience provider.

12.3 Accuracy of Personal Information

The Customer is responsible for providing accurate personal information, including: Full name, Age, and Contact details. Errors in submitted information may result in denial of service without refund.

12.4 Review of Booking Details

Before completing a reservation, the Customer must review: inclusions and exclusions, pickup and drop-off locations, and other critical details specified in the Booking Confirmation. Failure to review these details may result in unforeseen service limitations for which goSTOPS shall not be held liable.

13. Force Majeure and Relocation

13.1 Force Majeure Clause

Neither goSTOPS nor the Customer shall be held liable for the non-fulfillment of obligations arising from events classified as force majeure. A force majeure event temporarily suspends the performance of reciprocal obligations, with each Party bearing the costs incurred due to such circumstances.

Events considered force majeure include, but are not limited to:

Natural disasters (earthquakes, floods, hurricanes, etc.),
Government-mandated restrictions (lockdowns, travel bans, etc.),
Strikes or labor disputes affecting operational capacity,
Terrorist actions or civil unrest, and
Any other unforeseen events beyond reasonable control.

13.2 Relocation Policy

If a force majeure event, exceptional circumstance, or operational issue prevents goSTOPS from fulfilling a confirmed Accommodation Service, goSTOPS reserves the right to provide alternative accommodation at a Property of equivalent category, or offer a substitute service of similar nature, subject to the Customer's prior agreement.

14. Assumption of Risk

The Customer acknowledges that certain experiences facilitated by goSTOPS—such as but not limited to river rafting, paragliding, or adventure activities—may involve inherent risks.

By confirming participation, the Customer voluntarily assumes all associated risks, including but not limited to:

Physical injury,
Loss or damage to personal belongings, and
Unpredictable environmental or operational conditions.

goSTOPS shall not be liable for any injury, loss, or damage arising from such activities. Customers are strongly advised to review safety guidelines and adhere to all instructions provided by the experience operator.

15. Limitation of Liability

15.1 goSTOPS shall not be liable for any personal injury, death, property damage, or loss of any kind, whether due to accident, sickness, force majeure events, or third-party acts.

15.2 goSTOPS shall not be held in breach of this Agreement where performance is prevented due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, riots, governmental orders, or failure of Suppliers.

15.3 To the maximum extent permitted by applicable law, the customer knowingly, voluntarily, and fully assumes all risks—whether known or unknown—associated with participation in each experience, including immersive experiences.

15.4 The company shall not be responsible for any risks, damages, or losses arising from the decisions, behavior, or negligence of the Customer, as all such consequences remain solely the Customer's responsibility.

15.5 The Customer affirms that, notwithstanding the execution of this release and waiver, the Customer and any person acting on their behalf shall indemnify, defend, and hold harmless goSTOPS Hospitality Private Limited from and against any and all liabilities, claims, demands, losses, damages, or expenses (including reasonable legal fees) that may be incurred by the Company arising out of or in connection with any such claim.

16. Acknowledgement of Terms

By proceeding with the booking, the Customer affirms that they understand and agree that goSTOPS is not the direct provider of the experience and has read, understood, and accepted the Conditions of Contract and the waiver of liability associated with such experience.